Website Monitoring

Website Monitoring

Mit Hilfe der Live Überwachung von Internetseiten können Live-Support-Systeme aktive Unterstützung für die Seitenbesucher anbieten. Im Rahmen der Überwachung können Kundenbetreuer Aktivitäten der Besucher auf der Seite feststellen, ein Gespräch (Chat) beginnen und ggf. beim Ausfüllen von Formularen helfen.

Da der Kundenbetreuer das gleiche sieht, wie der Kunde, bietet Website Monitoring vielfältige Möglichkeiten bei der Unterstützung von Seitenbesuchern. Im Unterschied zur Fernwartung können jedoch lediglich Seiteninhalte und Aktivitäten des Besuchers auf der Seite festgestellt werden.


Wikimedia Foundation.

Игры ⚽ Поможем сделать НИР

Schlagen Sie auch in anderen Wörterbüchern nach:

  • Website monitoring — is the process of testing or tracking (monitoring) how end users interact with a website or web application. Website monitoring is often used by businesses to ensure that their customers are able to access their online applications and perform… …   Wikipedia

  • Website tracking — refers to the act of archiving existing websites and tracking changes to the website over time. There are many applications to website tracking which can be applied to many different business. The different applications are listed in depth below …   Wikipedia

  • Monitoring as a service — is the provision of monitoring (eg network monitoring, website monitoring, backup [ [http://searchdatabackup.techtarget.com/news/article/0,289142,sid187 gci1300007,00.html CommVault offers storage SaaS for data backup monitoring] ] , security and …   Wikipedia

  • Monitoring — To monitor or monitoring generally means to be aware of the state of a system. Below are specific examples: to observe a situation for any changes which may occur over time, using a monitor or measuring device of some sort: Application… …   Wikipedia

  • Monitoring in clinical trials — Clinical monitoring Oversight and administrative efforts that monitor a participant s health during a clinical trial. The government and other clinical trial funding agencies require data and safety monitoring boards to oversee clinical trials.… …   Wikipedia

  • Monitoring and Measurement — The Monitoring and Measurement (MOME) initiative is a coordinating action within the 6th framework of the European Commission. It is aiming at fostering knowledge on Internet monitoring tools and exchange of information about Internet data traces …   Wikipedia

  • Website — The biography of U.S. President Barack Obama that appears on White House.gov A website, also written as Web site,[1] web site, or simply site,[2] …   Wikipedia

  • Monitoring the Future — The Monitoring the Future (MTF) study, also known as the National High School Senior Survey,[1] is a long term epidemiological study that surveys trends in legal and illicit drug use among American adolescents and adults as well as personal… …   Wikipedia

  • Real user monitoring — (RUM) is a passive web monitoring technology that records all user interaction with a website. Monitoring actual user interaction with a website is important to website operators to determine if users are being served quickly, error free and if… …   Wikipedia

  • Internet server monitoring — is much wider than website monitoring. Monitoring a web server means that the server owner always knows if one or all of his services go down. Web server monitoring may be internal, i.e. web server software checks its status and notifies the… …   Wikipedia

Share the article and excerpts

Direct link
Do a right-click on the link above
and select “Copy Link”