Website Monitoring

Website Monitoring

Mit Hilfe der Live Überwachung von Internetseiten können Live-Support-Systeme aktive Unterstützung für die Seitenbesucher anbieten. Im Rahmen der Überwachung können Kundenbetreuer Aktivitäten der Besucher auf der Seite feststellen, ein Gespräch (Chat) beginnen und ggf. beim Ausfüllen von Formularen helfen.

Da der Kundenbetreuer das gleiche sieht, wie der Kunde, bietet Website Monitoring vielfältige Möglichkeiten bei der Unterstützung von Seitenbesuchern. Im Unterschied zur Fernwartung können jedoch lediglich Seiteninhalte und Aktivitäten des Besuchers auf der Seite festgestellt werden.


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