Professional Services Firms
- Professional Services Firms
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Der Begriff Professional Services Firm bzw. Freiberufsdienstleister bezeichnet ein Unternehmen, das wissensintensive Dienstleistungen für Kundenunternehmen erstellt. Damit sind Freiberufsdienstleister ein Ergebnis des Trends zur Wissens- und Dienstleistungsgesellschaft.
Abgrenzung
Professional Services Firms sind Unternehmen des so genannten tertiären Sektors. Dieser umfasst alle Dienstleistungen. Dienstleistungen lassen sich von Industriegütern insbesondere anhand von zwei konstitutiven Merkmalen unterscheiden: der Immaterialität und der Integration des Kunden in die Leistungserstellung. Da die für Dienstleistungen geltenden Attribute für Professional Services meist simultan zutreffen und besonders stark ausgeprägt sind, werden diese auch als reine und besonders typische Form der Dienstleistung beschrieben.
Damit geht gleichzeitig eine Unterscheidung von anderen (Dienstleistungs-)Branchen über erfolgskritische Ressourcen einher. Für Professional Services Firms können drei Ressourcen identifiziert werden, die den Unternehmenserfolg maßgeblich beeinflussen: Wissen, Beziehungskompetenz und Reputation.
Beispiele
Literatur
- Alvesson, M. (1995): Management of knowledge-intensive companies, Berlin, New York.
- Lowendahl, B. (1997): Strategic Management of Professional Service Firms, Kopenhagen
- Kaiser, S./Ringlstetter, M. (2010): Strategic Management of Professional Service Firms, Heidelberg.
- Maister, D. H. (1997): Managing the Professional Service Firm, 2. Aufl., New York et al.
- Müller-Stewens, G./Drolshammer, J./Kriegmeier, J. (1999; Hrsg.): Professional Service Firms. Wie sich multinationale Dienstleister positionieren, Frankfurt am Main.
- Scott, M. C. (1998): The Intellect Industry. Profiting and Learning from Professional Service Firms, Chichester et al.
Weblinks
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